• November 30th, 2016
    How to enable your business IT Systems:
    Is your business struggling to keep up with technology change? As a business owner are you swamped with IT issues and user requests? Do your business’ systems seem old and stuck… Be Sociable, Share! Tweet

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  • October 27th, 2016
    Virus Removal
    Do you suspect your laptop or computer has a virus? Is it running slow or do random windows pop up as you browse the web? Your computer may have… Be Sociable, Share! Tweet

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  • September 30th, 2016
    Scams & Fraud everywhere – Beware!
    Recently we have seen a spike in internet & email scams that could cost you time and money. The nature of these attacks may vary, but ultimately they all… Be Sociable, Share! Tweet

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  • August 25th, 2016
    Business Continuity Planning (BCP) – Surviving a Disaster
    Protecting your business from disaster seems like an obvious strategy to reduce the risk of failure. How many businesses have a Business Continuity Plan to minimize loss in the… Be Sociable, Share! Tweet

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  • June 28th, 2016
    Tech Support:  7 Deadly Signs You Should Never Ignore
    We have all done it, we all ignore some very blatant signs that something is wrong with our computers deferring the call for tech support.  We will let it… Be Sociable, Share! Tweet

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These are some questions prospective clients have made us.
We will be adding more questions as they come up.





1. The IT Services Providers Industry is strongly regulated. By law, we are obliged to take all possible measures to guarantee the privacy and the security of the client’s data. Work that involves the transfer of data is always preceded by a complete back-up to our servers and apart from Greg no one has access to this data. We really have no time, nor any desire to be looking into a client’s private files!
There is a lot that can be said about trust… To be able to live we need to trust people. We trust our doctor, our lawyer, accountant, the bank, etc…The only way to make this trust happen is by getting to know us and talking to us. So, please do!


2. Managed Services is a rather new development in the IT Services Industry. We are the pioneers here in Australia. Years ago, when it was something very few people understood, some isolated cowboys had a go at it and ended giving the service a bad reputation.
Willingness to try an amazing but new service is difficult enough, if you got burnt before that is going to be almost impossible. Either way, don’t deny yourself the powerful benefits of this service. Call us and have a talk to Greg, who will clarify any questions you may have.

3. We do use local retailers for our IT parts, but be aware that there are no parts produced here in Australia, as much as we would like to use them. It seems to be the way of the world and hey, we really can’t change the course of the global economy on our own. For bigger jobs where a lot of equipment is required, we search elsewhere where prices are more competitive.

4. As much as we can, but again, the global economy dictates that most of the great products and services at the best prices can only be the result of markets of scale. Think of Microsoft, Dell, Intel, IBM, etc… For full list of our partners click on the Home menu on the top.

5. No, we aren’t. Phillip is a true blue Queenslander, in a line of many generations of Queenslanders.

6. No, Phillip was born in Cairns and has a young family. That’s not going to happen any time soon though, as much as we would like to. It will be at least 15-20 years of hard work, before that!

7. Yes, we are proud to be part of the largest IT Franchises in the world. We are a family of about 500 independently owned businesses in more than 26 countries.
Here in AUS we are about 90 and ranked by Entrepreneur Magazine, Franchise Business Review, and AllBusiness.com as the number 1 technology franchise in Australia.
Computer Troubleshooters started here in Australia in 1997 and has been growing steadily ever since. A few years ago the Australian owners made the decision to sell the Franchise to an American Company. Although some of us got sad, we quickly realised this is the reality of today and we immediately saw the amazing benefits this would bring.
With us being a Global network you get the best of both worlds: friendly, knowledgeable service from a locally owned and operated shop but, behind the scenes you are getting the support of hundreds of very knowledgeable and passionate technicians and engineers who are all interconnected through state of the art technology.
There seems to be a misconception that all Franchisors are out there to rip Franchisees off for all they can milk. With an attitude like that, one does not become an award winning Franchising!

8. Yes, it is. We are a locally owned small business. The bulk of the money we earn stays in the Cairns region. We pay a small monthly fee QLD state wide marketing, a very reasonable royalty to the Franchisor in NSW, in exchange for a lot of friendly support. Oh yes, another chunk goes to our friends in Canberra (ATO).

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