Computer Troubleshooters Cairns is locally owned and operated, but is backed by the power of the Computer Troubleshooters Global family. As the largest international computer services franchise, we are able to bring world-class technology services and solutions right to your door.
Computer troubleshooters is Australia’s largest IT support franchise network, servicing Australia since 1997
As a global group of over 500 technicians we spend a great deal of time sharing and learning IT information that changes daily as new products, developments and threats appear on the horizon. That’s why you can rely on Computer Troubleshooters Cairns to provide you with the tools, knowledge and guidance to be able to make the most of the technology you use every day – we love IT.
We understand the technology needs of the small business owner because we are a small business, too. We spend time getting to know you and your business so we can provide solutions that are aligned with your current technology needs and budget. We also gain an understanding of your future goals, so as your business grows and evolves you can rest easy knowing that your technology is also prepared to grow with you.
Are you worried about your home computers as well? So are we! The security of your systems and data is a critical issue that we are very passionate about. We know it is very important for you to be able to access your files and the internet when you need it. That is why we offer a wide range of solutions to keep your systems working properly and safely.
As a local business we believe that in getting to know you and your family or your business, we become your trusted IT Service advisor. We build a relationship together to help effectively manage your technology.
This relationship has a number of benefits that include:
As we get to know you and your family, or your business, employees, and current technology we are able to provide you the services and products you need. We don’t have cookie cutter solutions that don’t work for everyone; we have solutions that fit you specifically.
You will no longer have to try to figure out who to call, or get bounced around from vendor to vendor, should you have a technology issue. Or worse ringing a centralized call centre – spending half your time identifying who you are and the other half telling them your IT set up – all before you have told them your problem. You have the ability to call us personally at our locally owned and operated office for every technology issue. We will answer the phone, recognize you as one of our valued clients, have a chat, then work hard to resolve all of your technology issues correctly, the first time. That’s a big difference as a client – instead of being a treated like a number that is served like a ping pong ball.
We are able to give you or your business the attention needed and deserved from your IT service provider. We will go the extra mile to research and find a solution to your technology issues or questions. We will utilize industry leading technology and solutions that we think will enhance your home office environment or bring your business the productivity and efficiency you need to stay ahead of your competition.
We offer billing solutions to our clients that provide a predictable and stable billing solution through our Managed Business Solutions. These billing options will take into consideration your needs and budget and provide you with just one monthly bill to include all of your technology costs.
Let Computer Troubleshooters Cairns make sure your technology is working, allowing your employees to be productive and build your bottom line.
We look forward to being your Trusted IT Service Advisor!
Our technicians are experienced in providing diagnostics services and are able to identify the root of the problem on desktops, laptops, and network systems.
We are able to establish a plan to help slow running machines get back to peak performance, while making sure your devices are protected and backed up.